Help Desk for support tickets, service teams, and issue tracking
Ampala Help Desk helps teams collect support requests, assign ticket owners, manage priorities, and resolve customer issues from one clear support workspace.
Help Desk Module
Manage tickets, users, and support settings from one sidebar.
Tickets
Queue and issue status
Users
Customer list and support history
Ticket Settings
Category teams and notifications
Track every issue from new ticket to resolved support case.
Bring support requests from form, chatbot, email, or portal into one queue so your team always knows status, priority, owner, and next action.
Dashboard image
Add your ticket queue or support dashboard screenshot here.
Ticket Settings
Assign ticket teams by requirement and choose who gets notified on submission.
Inside ticket settings, each ticket category or requirement can be mapped to a specific support team or team member. When a user creates a ticket, the system can route it directly to the right agent automatically.
Category Mapping
Assign billing, technical, onboarding, or service categories to the right team
Team Assignment
Send a ticket to a particular support member or team automatically
Team Notification
Choose SMS, email, WhatsApp, or RCS for agent alerts
User Notification
Decide which channel sends confirmation and ticket updates to the user
Ticket settings image placeholder
Add a screenshot here for category mapping, team assignment, or notification channel settings.
Public portal image placeholder
Add a screenshot here for track-my-tickets page, old ticket list, or create new ticket popup.
Public Link
Let existing users track old tickets first, then open a new ticket without entering details again.
In the public help desk link, an existing user can first enter their ID or phone number and click Track My Tickets. The system can show their existing ticket list immediately, and if they want to raise a fresh issue, a Create New Ticket popup can open with their name, email, and phone already known.