Drag & Drop Chat-bot Builder
It is programmed to automatically respond to user messages. Complex conversational queries are captured through the use of AI and processed with the aid of natural language algorithms that allow WhatsApp bots to hold human-like conversations with the user. Businesses are now using WhatsApp chatbots to automate and improve their business communication, customer service, and engagement.
Let's take a look at the features of a WhatsApp Chatbot.
Automate responses
Respond to customer inquiries instantly instead of making them wait for a longer duration and improving on customer satisfaction.
Send targeted messages, reminders, and other relevant communication to keep customers interested in the brand.
24/7 Customer Support
Respond to customer inquiries or requests at any time.
Handle A Growing Customer Base
Respond to more than one customer at the same time as more bots based on one account can be created.
Provides businesses an easy way to reach customers from all corners of the world with an easy to use platform.
Reduced Efforts
Save time to generate leads via calls, ads and cold emails.
Completing repetitive tasks through automated means reduces the manpower needed on customer support.
AI-Powered Responses
First of all, AI powered chatbots are capable of providing context-aware responses. these AI-based chatbots utilize NLP ensuring that the user intent is understood.
Multilingual Rich Media Sharing Support
Secondly, Bots are able to communicate with users in all preferred languages which greatly increases accessibility. In addition, bots facilitate the sharing of rich media like images, videos, PDFs, and links to enhance the level of engagement.
Secure Conversations
Lastly, ensuring user data privacy and security, bots are capable of encryption ensuring secure conversations, Moreover, AI chatbots also preform a seamless user experience by transfering complex queries to human agents when encountered.
Quick Replies and Menus Payment Integration
Moreover, bots are capable of offering quick responses and the predefined buttons or menus greatly increases the speed, usability and navigation for the user. Not to mention, bots are able to tailor conversations utilizing user data which ensures a more customized experience. In addition, bots are also able to facilitate secure transactions directly within the chat to ensure payment integration.
Analytics and Insights
In addition, Bots facilitate the tracking of user interactions to provide valuable insights regarding the customers behavior and preferences. As a result, tailored advertising becomes incredibly efficient as bots can now send updates, promotions, or alerts for a broad audience.